Welcome to Manor Medical Practice
Manor Medical Practice (formerly Carlton & Phoenix) aspires to provide the highest quality healthcare to our patients at all times whilst maintaining a friendly family atmosphere. We practice from Girlington Health Centre & Allerton Health Centre
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health related information.
Please have a look around and do send us some
feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Flood at Allerton Health Centre
Some of our surgery rooms at Allerton Health Centre have been water damaged. We are open as usual but you may find Doctors and Practice Nurses appointments times have changed. We are sorry for any inconvenience
Telephone triage system.
This is to enable the practice to provide a more appropriate way of handling requests for same day appointments.
It would be very useful when you contact the surgery if you could give the receptionist brief details of the problem.
When you are phoned back the doctor/receptionist will either:
Deal with the problem over the phone.
Write a prescription for you to collect from the surgery.
Ask you to come down to the surgery to see the doctor or the nurse the same day.
Make a routine appointment for you to see a doctor or nurse
Arrange a home visit.
Named GP - This year the NHS has launched a new scheme which means that every patient is allocated a particular General Practitioner who will be the one ultimately responsible for ensuring that the care you receive is the most appropriate it can be. Having this allocated GP does not alter the way in which you make your appointments - you can still book appointments with who you want. Every member of staff shares responsibility for the care you receive. Your allocated GP is the same doctor as your registered GP. If you would like to know who your allocated GP is, please contact us.
CQC - we have recently had our CQC inspection for which we received a 'Good' rating in all areas with outstanding features. The full report will be available via the CQC menu on the right hand side
PPG - we are looking for members to form a new combined Patient Participation Group for our new practice. If you would like to be involved please contact the surgery using the 'sign up for our patient group link' or contact reception . Further information is via the Patient Group link.
In recent meetings of the PPG we have discussed ways to enhance the experience of patients using using practice services. We recognise that there are pressures to make appointments especially as we approach the winter months. The same day triage system helps to ensure with are able to see patients needing urgent access on the same day. We want to look more closely at patients coming to the practice frequently to see how best we can cater for their needs. We also wish to use new ways of working such as VitruCare ( on line self care service) and telemedicine ( on line consultations) to help manage the needs of our patients.
Please do provide feedback so that we can continually improve our patient centred services.
(Site updated 22/03/2017)