Girlington Health CentreTel: 01274 484111
Allerton Health CentreTel: 01274 484111
Travel service - We offer a travel service - please ensure you contact us with plenty of notice ( at least 6 weeks before you plan to travel to enable us to plan your vaccination/medication requirements).Please note this is not an NHS service and so any vaccinations or medications required will incur a charge. For further details please click on the link 'Travel Information'
Carers - you are entitled to a health check / review with your GP or Nurse. Please make an appointment at the surgery
Friends & Family test - this is a simple test of our service and provides us with useful feedback as to how we are doing. We would be most grateful if you would complete this short set of questions if you have used our service. Cards are available from reception or your GP/Nurse.
Please note the surgery will be closed from 12.00 at Allerton Health Centre and from 1pm at Girlington Road Health Centre on Wednesday 23rd August 2017. We will re-open at 8am on Thursday 24th August at 8am. If you require a GP please call the practice on Tel:01274 484111 and your call will be diverted to the on call doctor.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Please see the Information Officer's Office website here
With this commitment we attempt to provide the best possible service for you; this will be achieved by working together. Help us to help you.
We welcome all constructive comments you may have about your local health services
Patient Complaints Procedure
If you have a complaint or concern about the service that you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our lead GP for complaints is Dr Uzma Qureshi.
How to Complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible because this will enable us to establish what happened more easily.
You should normally make a complaint within twelve months of the event, or within twelve months of becoming aware that you have something to complain about. However, these time limits may be waived if there are good reasons why you could not complain earlier and if we are still able to investigate the complaint fairly and effectively in spite of the delay.
Complaints can be made either orally or in writing to the Practice Manager, Mr Graham Symonds, or to any of the doctors.
What We Will Do
We will acknowledge receipt of your complaint within 3 working days either orally or in writing and will offer to discuss the matter with you.
We will aim to investigate and deal with all complaints efficiently and speedily. We will send you a written response with a report on the investigation as soon as reasonably practicable. If we are not able to meet the response deadline we have agreed with you, we will contact you to advise why and negotiate another timescale. If you wish we can also arrange a meeting with the Practice manager and/or a GP to discuss your complaint
All oral complaints will be recorded in writing by the Practice and you can be provided with a copy of the written record.
When we look into your complaints, we will aim to:
We hope that if you have a problem, you will use our Practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve the services provided by our Practice.
If you are not content with the outcome of your complaint at local level you can ask the Ombudsman to independently review your case by writing to:
The Parliamentary and Health Services Ombudsman
Millbank TowerMillbankLondonSW1P 4QP
Or phone: 0345 015 4033
If You Need Help
If you feel that you are unable to speak to the practice directly you can contact PALS(Patient Advice and Liaison Service). PALS offers free, confidential advice to patients and carers and can help when dealing with complaint.
The service can be contacted on 0800 0525 270 or by email at: WestYorksPALS@nhs.net.
In addition NHS England is setting up a customer contact centre. They will be dealing with calls from patients and the public about issues relating to primary care. For more information, you can:
Complaining on Behalf of Someone Else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A letter signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.
Click here to download our complaints form (Word)
We strive for excellence & so we are always interested in any constructive comments you may have positive or negative & will try to act on them
We are a teaching practice and as such teach 2nd,3rd and 4th year medical students as well as nurse practitioners and health care assistants. We are also examiners for the medical students.
We feel it is very important to be involved in the education of our future healthcare workers and as such would encourage you to be part of that by allowing them to be involved with your care where appropriate.
If a student is timetabled to be involved in a session that you will be attending we will inform you and ask for your consent. Should you wish to not have a student present then we will ensure that your wish is adhered to.
1) A computerised print out of your medical records £10
2) A private letter over 6 lines £20 - £30
3) Full copy of your medical records £50
4) ACYW vaccination £35
5) HGV and Taxi medicals £100
NHS Summary Care Record
The NHS is introducing nationally a new electronic record called the Summary Care Record (SCR), which will be used to support your emergency care.
The Summary Care Record is being introduced to improve the safety and quality of patient care. Because the SCR is an electronic record it will give healthcare staff faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP Practice is closed.
Over 60% of GP Surgeries in England have already implemented this and 64% of patients nationally now have a Summary Care Record.
We are working with our local IT Projects Team to enable Summary Care Records by the end of March 2015.
We are telling you about this before a SCR is made for you so that you have time to think about your choices:
· You can choose to have a Summary Care Record. In this case you do not need to do anything as it will happen automatically. Healthcare staff will ask your permission every time they look at your SCR.
· You can choose NOT to have a Summary Care Record. If you don't wan't a SCR you need to let the Practice know by completing an Opt-out form which will be available.
You can change your mind at anytime about whether or not you want to have a Summary Care Record as long as you let us know
Children will automatically have a Summary Care Record made for them unless their parents or guardians complete an opt-out form on their behalf.
For more information please click the link below to download the patient leaflet about SCR.
If you have any further queries please contact the Summary Care Record Information Line on 0300 123 3020 . Or alternatively visit their website 'Summary Care Records'
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